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Privacy Policy

We are totally committed to protecting your information and using it responsibly. Please read our policy carefully to understand how we collect, use and store your information.

View our cookie policy and manage your cookie preferences

The processing of your information is carried out by or on behalf of Safe Haven Cancer Support Society, a non-profit charitable by guarantee in Canada and Ghana (Company No. 9347608) 

From time to time, Safe Haven Cancer Support Society may also process your information.

We will only use your information where we have a legal basis to do so and will always respect your rights. Unless we specify otherwise, our legal basis is legitimate interest. This means that it is necessary for us to use your information to carry out an activity which will help us achieve our aims as a charity. Where we rely on a legitimate interest to use your information, we will always ensure that this is done in a way so as not to be intrusive or cause distress, and that respects your rights. Other bases which we rely on include using information because you have consented to us doing so, we have a legal obligation to do so, or because we have to fulfil contractual obligations.

Some examples of how we use your information can be found below.

  • We are using your information in pursuit of a legitimate interest, for example:

    • To pursue our charitable purpose to deliver our mission and vision

    • To raise vital funds for our work

    • To ensure we meet our regulatory requirements as a charity

    • To manage our ongoing relationships with our supporters, service users and anyone we work with

  • To manage our financial transactions and prevent fraud

  • You have given us your consent to use the information for a specified purpose, such as sending you marketing emails

  • We have a legal obligation to use your information, for example to claim Gift Aid

  • We need to use your information to fulfil a contract with you

To provide you with information and support for any fundraising and campaigning events, activities or volunteering opportunities you sign up to

If you have completed a form or otherwise contacted us to register or enquire about an event or activity, or to sign up to one of our campaigns, we will consider this as a request to send you details about the event, activity or campaign.

Where you provide contact details, we will provide information and support by post, phone, mobile messaging, email, via social media, and any other channels for which you have provided your details. When you have asked for details of an event, we will send you information including, where relevant, ideas for fundraising and reminders on key information about the activity.

We may also receive information through event organisers or through third party giving platforms or websites so we know you are fundraising for us.

Where appropriate, we will use the information you provide to us or to a third party (see above) to identify any help we can offer, specific to the activity you have signed up for and to provide necessary information to event organisers.

To conduct research with patients and members of the public

When we collect information for this purpose, we will always explain to you at the time we collect your information how it will be used and whether it will be held anonymously or not. If we will be using health or any other special category information in a way that could be connected to you personally, we will ask your permission to do so.


Under the Data Protection Act 2018 you have the following rights:

  • Information Right – You have the right to receive the information contained in this policy and our data collection forms about the way we process your personal data

  • Personal Data Access Right – You have the right to know that we are processing your personal data and, in most circumstances, to have a copy of your personal data held by us. You can also ask for certain other details such as what purpose we process your data for and how long we hold it

  • Personal Data Correction Right – You have the right to request that we correct inaccurate data or complete incomplete data that we hold on you

  • Personal Data Erasure Right – Known as the ‘Right to be forgotten’. In certain circumstances you may request that we erase your personal data held by us

  • Personal Data Restriction Right – You have the right to restrict the way we process your personal data in certain circumstances, for example, if you contest the accuracy of the data, if our processing is unlawful, to pursue legal claims or where we are relying on legitimate interests to process data

  • Data Processing Objection Right – You have the right to object to us processing your data for (i) direct marketing purposes (ii) scientific or historical research or statistical purposes and (iii) purposes of profiling related to direct marketing or based on our legitimate interests

  • Data Portability Right – you have the right to receive a copy of certain personal data or to have it transferred to another organisation in some circumstances

Where we use your personal information based on your prior consent, such information about your health, or where you have given us permission to send you marketing communications by email, mobile messaging and by direct message on social media, you can withdraw your consent at any time by contacting us.

We take appropriate measures to ensure the confidentiality, integrity and availability of systems, which are regularly independently tested and reviewed.

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and allows us to improve our site.


A cookie is a small file of letters and numbers that we store on your device (for example, your computer or smartphone). It allows our website to recognise your device and store some information about your preferences or past actions.


Why do we use cookies?


We monitor how people use our website so we can improve it. If you visit our website, we may record information including:


  • The areas of the website you visit

  • The amount of time you spend on the site

  • Whether you are new to the site or have visited it before

  • How you came to our website — for example, through an email link

  • The type of device or browser you use

  • How you use the website and the quality of your experience – for example, we may record a session or test different variations of a webpage to see how easy it is for you to find what you are looking for so we can improve the service.


We also use cookies to make sure we keep your information confidential and secure as you move through secure or password protected areas of our websites. Some of the cookies that we use are 'Session Cookies' which are deleted when you close your browser. Others remain on your browser or device until they expire or you delete them from your browser history – these are known as 'Persistent Cookies'.


All cookies have an 'owner' which can be identified by looking at the domain (i.e. the company or website name in the cookie). Cookies can either be first-party (i.e. they’re owned by the website who set them) or third-party (i.e. they’re not owned by the website who set them). We use both first-party and third-party cookies on our websites.


We use the following cookies:


You can opt-out of each cookie category (except strictly necessary cookies) by clicking on the “cookie settings” button below:



Cookie List

A cookie is a small piece of data (text file) that a website – when visited by a user – asks your browser to store on your device in order to remember information about you, such as your language preference or login information. Those cookies are set by us and called first-party cookies. We also use third-party cookies – which are cookies from a domain different than the domain of the website you are visiting – for our advertising and marketing efforts. More specifically, we use cookies and other tracking technologies for the following purposes:

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.

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